By Jennifer Brownell, President, Q4B
When I took over as President of Q4B recently I knew that I had taken on quite a challenge, yet one that I was certainly excited about. I also knew that I was being presented with a great opportunity to build upon the existing name recognition, brand acceptance and success of the company and move the company forward and make it even more successful and profitable.
The tendency in situations like this is to take on too much, to try and implement too many changes too quickly, and to throw out the old for the sake of change. Luckily for me, I was able to call on a few close friends and advisors and use them as a sounding board. Addressing the existing processes, technology and tools that made up Q4B we asked and sought answers to some hard questions.
For each process, technology and tool I asked the following:
- How does this work?
- What Value does it add?
- Is there a better way or better product available?
- What is the cost to change?
- When should we implement any changes?
- Who will be accountable and own the changes?
So far, using this evaluation process we have expanded our service offerings to include staff augmentation and direct hire while continuing to offer our RPO and on-demand recruiting and sourcing services. We have expanded the markets that we are targeting to include energy/utilities, healthcare and technology as well as oil and gas. We have changed our candidate facing/client facing job portal and we have opened our operation in Denver.
We have done quite a bit in a short period of time, but the decisions were made with a good deal of thought and deliberation.
The questions that we used are the same questions that we use when we conduct a needs analysis with our clients prior to an engagement. We want to understand their recruiting process, technology and tools and to demonstrate our commitment to reducing cost, implementing change and taking ownership of the deliverables. That is what any type of managed recruiting service is all about.
Yet each day I feel like there is so much to do and that it all should be done as quickly as possible. And then I remember the words of my old Latin History professor, “Always remember students, Machu Picchu wasn’t built in a day.” And we would always remind him that when Machu Picchu was being built, there was no such thing as building inspectors.
Building something great takes time. Recruiting and hiring great talent takes time. Implementing change takes time.
I only wish there were more hours in the day!